Merch Exchange & Return Policy

We want you to love your gear.
If you’re not completely satisfied with your purchase, we’re here to help.

Exchanges & Returns

Items may be returned or exchanged within 30 days of delivery.
Products must be unworn, unwashed, and in original condition with tags attached.
Customers are responsible for return shipping unless the item arrived damaged or incorrect.

How to Start a Return or Exchange

To initiate a return or exchange, please visit our Returns Center.
The Returns Center will guide you through the process and provide a shipping label if applicable. Once your item is received, your refund or exchange will be processed within 5–7 business days.

If you experience any issues with the process or need additional support, please contact us at support@mtntough.com.

TOUGH Shield Shipping Protection

If your package was damaged, stolen, or lost during transit, and you purchased TOUGH Shield Shipping Protection, you are eligible for a replacement product. To file a claim, please submit your order details through this form. Once approved, a customer support representative will follow up with next steps.

Please note: general exchanges or returns are not covered under TOUGH Shield Shipping Protection. Please use the form above to initiate those processes.

If you have any questions, please email support@mtntough.com.

Final Sale Items

Sale and clearance items are final sale and not eligible for return or exchange.